Refund Policy

1. Contact Information

For all refund and return enquiries, please contact us at:

2. EU Consumer Rights

Under the EU Consumer Rights Directive 2011/83/EU and applicable Irish consumer law (including the Consumer Rights Act 2022), you have the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. This right applies to purchases made online or by other distance means.

During the withdrawal period, you have the same rights and obligations in relation to the goods as the seller. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

3. Withdrawal Period

The withdrawal period expires 14 days after the day on which you, or a third party nominated by you (other than the carrier), take physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., letter, email, or our online form). You may use the model withdrawal form provided by us, although it is not obligatory. We will send you an acknowledgment of receipt of your withdrawal without delay.

4. Exceptions

The right of withdrawal does not apply in the following cases:

• Goods that are sealed for health or hygiene reasons and have been unsealed after delivery.
• Goods that have been opened or used beyond what is necessary to establish their nature, characteristics, and functioning.

For dietary supplements, once the product seal or packaging has been broken, we may not accept returns for hygiene and safety reasons. Unopened products in their original, sealed packaging may be returned within the 14-day withdrawal period, provided they have not been used.

5. How to Return

To initiate a return, please follow these steps:

1. Contact us at admin@tharlonnglexiron.world with your order number and reason for return.
2. We will send you return instructions, including the return address and any relevant forms.
3. Ship the product in its original packaging where possible. Please ensure the package is securely sealed.
4. We recommend using a tracked delivery service and retaining proof of postage.

You bear the direct cost of returning the goods unless we have agreed otherwise or the goods are defective.

6. Refunds

If you are entitled to a refund:

• We will process the refund without undue delay and in any event not later than 14 days from the day we receive the returned goods or proof that you have sent them back.
• We will use the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise.
• We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest.

Refunds do not include any charges incurred by you for the cost of returning the goods, unless the return is due to our error or defective goods.

7. Defective or Damaged Goods

If you receive defective or damaged goods, please contact us immediately with your order number and, where possible, photographs of the defect or damage. We will arrange a replacement or full refund, including any reasonable costs you incurred in returning the goods. Your statutory rights are not affected.

8. Satisfaction Guarantee

We are committed to customer satisfaction. If you are not satisfied with your purchase for any reason within the framework of this policy, please contact us. We will work with you to find a fair solution, whether that is a replacement, refund, or other remedy as appropriate.

9. Questions

For any questions about refunds or returns, please email us at admin@tharlonnglexiron.world or write to us at the address above. We aim to respond to all enquiries within 48 hours.

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